Frequently Asked Questions
Everything you need to know about your Andersen shopping experience.
What is the standard shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your garments true to size?
Most Andersen pieces are designed with a contemporary fit. We recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Andersen apparel?
To maintain the longevity of our fabrics, we recommend washing in cold water and laying flat to dry. Specific care instructions are provided on the inner label of every garment.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.